Impact score calculator
D-EDGE SRC — Incident classification tool
Type
Outage
Breach
Degradation
Multi product
Yes
No
Duration
— Select a duration
—
<15min
15–30min
30min–1h
1h–3h
>3h
Business impact scope
(Select all if that apply — highest score used)
Reservation loss (BE / OTA / Payment)
Core function inaccessible
Security
PAR inaccurate
Inventory delay — manual stock update required
Price delay
Internal financial impact (DGM / conversion)
Minor function access (report, billing, mapping)
Bad data
Email delays
Front-end slow — core component
Front-end slow — non-core component
Cosmetic issue
Reservations impacted
—
—
—
—
—
Source of reservation
(Select all if that apply)
Select connectors…
BE / CRO / DGM
Booking.com
Expedia
TARS
Agoda
Hotelbeds
Traveloka
Trip.com
Tiket.com
DOTW Webbeds Group
HRS
Airbnb
HotelTonight
Santika
Koedia Appart City
Synxis Appart City
Artotel Booking Indonesia
Hunguest Hotels Zrt
Hotel Fenix Web Portal
D-EDGE Backoffice Connection
Others
Properties impacted
All
Some
None
Result
Select all criteria above
–
Scale
≤ 6
No impact
7–15
Minor
16–19
Moderate
20–24
High
25
Business Critical